Privacy Policy

This Privacy Policy explains how Loadum LLC ("Loadum", "we", "us", or "our") collects, uses, stores, discloses, transfers, protects, and otherwise processes personal information when you visit our website, create an account, purchase a subscription, use our software platform, use our mobile applications, connect integrations, interact with our APIs, receive support, communicate with us, receive marketing, or otherwise engage with Loadum.

This Privacy Policy applies to the Loadum website, platform, web application, mobile application, APIs, integrations, support channels, checkout flows, billing systems, marketing pages, forms, emails, product communications, and related digital services operated under the Loadum brand (collectively, the "Service").

This Privacy Policy should be read together with our Terms and Conditions, Data Processing Addendum, Cookie Policy, Subprocessor List, Order Forms, checkout terms, product notices, and any other policy or agreement expressly incorporated into your relationship with Loadum.

The company responsible for Loadum's own website, account, billing, marketing, support, security, and business-operation processing is:

If a local representative, data protection officer, EU/UK representative, or other legally required contact is appointed for a particular jurisdiction, Loadum may publish those details on its website, inside the platform, in the Data Processing Addendum, or in a regional privacy notice.

Loadum is designed, marketed, and provided as a business-to-business SaaS platform for cleaning companies, service-based businesses, agencies, contractors, freelancers, entrepreneurs, professional users, and commercial organizations.

If you use the Service on behalf of a business, company, organization, agency, franchise, sole proprietorship, partnership, professional practice, or other commercial entity, that entity is responsible for ensuring that it has all legal bases, notices, permissions, consents, contracts, and policies required to collect, upload, store, process, communicate, and manage personal information through Loadum.

Loadum does not control the business relationship between a Customer and its own customers, leads, cleaners, employees, contractors, subcontractors, suppliers, or other end users. Customer-controlled data is processed according to the Customer's configuration, instructions, platform usage, integrations, permissions, communications, automations, and data retention decisions.

Depending on the context and applicable law, Loadum may act as a controller, processor, business, service provider, contractor, or similar role under regional privacy laws.

Where Loadum processes personal information on behalf of a Customer and applicable law requires a data processing agreement, the Customer must enter into Loadum's Data Processing Addendum ("DPA") before uploading regulated personal information to the Service.

The DPA governs processing where Loadum acts as a processor, service provider, contractor, or equivalent role. In case of conflict between this Privacy Policy and the DPA regarding processor obligations, the DPA controls for the relevant processing activity.

Customers are responsible for reviewing whether a DPA is required under their applicable laws, including GDPR, UK GDPR, Swiss data protection law, LGPD, POPIA, PIPEDA, CCPA/CPRA, Australia Privacy Act, Singapore PDPA, and other regional privacy frameworks.

The personal information we collect depends on how you interact with Loadum, the features you use, the country you are in, the integrations you connect, and the data uploaded by Customers. "Personal information" includes similar concepts such as personal data, personally identifiable information, personal information, protected personal information, and regulated data under applicable law.

Loadum is not designed for high-risk, special-category, sensitive, or heavily regulated data unless expressly agreed in writing. You must not upload, transmit, or process sensitive personal information through the Service unless you have a valid legal basis, all required notices and consents, appropriate safeguards, and Loadum has agreed where required.

Sensitive or regulated information may include health data, biometric data, genetic data, government identification numbers, financial account credentials, full payment card numbers, criminal record data, precise geolocation data, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, sex life or sexual orientation, immigration status where regulated, children's data, or similar categories under applicable law.

Loadum is not intended for children or individuals under the age of 18. Customers must not use Loadum to knowingly collect, process, or communicate with children unless they have all required legal authority and Loadum has expressly agreed where required.

• directly from you when you create an account, start a trial, purchase a subscription, complete a form, book a demo, contact support, or communicate with Loadum;
• from your company, account owner, workspace administrator, invited users, team members, staff, or authorized representatives;
• from information uploaded, imported, generated, configured, or processed inside the platform by Customers or authorized users;
• automatically through cookies, logs, analytics tools, security tools, session technologies, integrations, APIs, and similar technologies;
• from payment processors, authentication providers, hosting providers, email providers, SMS providers, telephony providers, support tools, analytics providers, security providers, and other service providers;
• from third-party integrations connected by the Customer or enabled by an authorized user;
• from public business sources, referrals, directories, social platforms, advertising networks, marketplace listings, events, lead-generation channels, and business contacts where legally permitted.

• to provide, operate, maintain, secure, monitor, and improve the Service;
• to create accounts, authenticate users, manage permissions, configure workspaces, and administer subscriptions;
• to process payments, subscriptions, invoices, renewals, failed payments, taxes, cancellations, refunds, credits, chargebacks, and billing disputes;
• to provide CRM, booking, scheduling, invoicing, payment-related, communication, automation, reporting, team-management, customer-management, and integration features;
• to provide onboarding, customer support, troubleshooting, technical assistance, account administration, and product education;
• to send transactional emails, security alerts, billing notices, service updates, product notices, administrative communications, and legal notices;
• to send marketing communications, product updates, educational content, sales communications, promotions, and event invitations where legally permitted;
• to analyze website and platform usage, measure marketing performance, improve user experience, optimize product design, develop new features, and maintain service reliability;
• to detect, prevent, investigate, and respond to fraud, spam, abuse, unauthorized access, security incidents, technical issues, policy violations, and unlawful activity;
• to enforce our Terms, policies, contracts, payment rights, intellectual property rights, legal claims, and compliance requirements;
• to comply with tax, accounting, regulatory, legal, sanctions, export-control, court, law-enforcement, and reporting obligations;
• to protect the rights, safety, property, availability, infrastructure, reputation, and legitimate interests of Loadum, Customers, users, and third parties.

Where applicable laws require a legal basis, we may rely on one or more of the following legal bases depending on the processing activity and jurisdiction:

• Contract: processing necessary to provide the Service, create accounts, manage subscriptions, process payments, deliver support, and perform contractual obligations;
• Legitimate Interests: processing necessary for security, fraud prevention, analytics, service improvement, business operations, customer communication, product development, marketing to business contacts where permitted, and enforcement of legal rights;
• Consent: processing based on consent, including optional cookies, certain analytics, marketing communications, certain tracking technologies, call recordings, or optional integrations where required;
• Legal Obligation: processing necessary for tax, accounting, regulatory, sanctions, export-control, legal, and compliance obligations;
• Vital Interests: processing necessary to protect someone’s vital interests in rare emergency situations;
• Public Interest or Official Authority: processing where required or authorized by applicable law or lawful authority.

For Customer Content processed on behalf of a Customer, the Customer is responsible for identifying and documenting the applicable legal basis or equivalent lawful ground.

We use cookies, pixels, tags, local storage, scripts, SDKs, device identifiers, and similar technologies to operate our website and platform, authenticate users, remember preferences, analyze usage, secure accounts, prevent fraud, improve performance, support marketing, and measure campaigns.

You can manage cookie preferences through our cookie banner or consent management tool where available. You can also control cookies through your browser settings, although disabling necessary cookies may prevent the Service from functioning correctly.

We may use analytics, attribution, performance, advertising, and measurement tools, including Google Analytics 4, Google Tag Manager, Meta Pixel, LinkedIn Insight Tag, search advertising tools, CRM analytics, heatmap tools, product analytics, error monitoring, and similar technologies where legally permitted.

These tools may collect or process IP addresses, cookie identifiers, device information, browser information, approximate location, referring URLs, page interactions, conversion events, campaign source, session duration, and usage patterns.

Where required by applicable law, we will use non-essential analytics, advertising, or tracking technologies only after receiving consent or after providing required opt-out mechanisms. Some privacy laws may treat certain advertising, retargeting, cross-context behavioral advertising, or analytics activities as "sale", "sharing", "targeted advertising", or similar regulated activity.

Loadum may send transactional messages, service emails, security alerts, billing notices, legal notices, product updates, onboarding messages, support messages, marketing communications, and sales communications where legally permitted.

If a Customer uses Loadum to send, trigger, schedule, import, automate, or initiate emails, SMS messages, WhatsApp messages, calls, push notifications, reminders, confirmations, marketing messages, booking messages, or other communications, the Customer is the sender, initiator, marketer, advertiser, controller, business, or responsible party for those communications to the maximum extent permitted by law.

Customers are solely responsible for obtaining required consent, maintaining proof of consent, honoring opt-outs, maintaining suppression lists, screening do-not-call lists, including legally required sender identification, including unsubscribe mechanisms, ensuring message accuracy, complying with platform policies, and complying with all applicable anti-spam, telecommunications, e-privacy, direct-marketing, call-recording, and advertising laws.

Loadum may process communication metadata, message content, delivery status, recipient details, timestamps, opt-out records, templates, campaign records, and provider logs as necessary to provide communication features, maintain compliance records, troubleshoot delivery issues, and protect the Service.

Loadum may provide automation features, AI-assisted features, suggested workflows, suggested messages, suggested replies, reports, analytics, templates, scheduling suggestions, operational insights, and other product-assistance features.

Personal information may be processed to generate, deliver, secure, monitor, improve, or troubleshoot these features. Customers are responsible for reviewing and approving AI-generated, automated, or suggested outputs before relying on them, sending them to third parties, making decisions based on them, or using them for legal, employment, pricing, refund, customer-service, marketing, or operational purposes.

Loadum will not intentionally use Customer Content to train public AI models unless expressly disclosed, legally permitted, and agreed where required. Loadum may use aggregated, anonymized, or de-identified information to improve the Service, develop features, perform analytics, benchmark performance, and maintain security.

Payments may be processed by third-party payment processors. These processors may collect and process payment information, billing details, transaction identifiers, fraud-prevention data, tax data, subscription records, dispute data, and related information.

Loadum may receive limited payment information from processors, such as payment status, card brand, last four digits, expiration month/year, payment method type, billing country, transaction ID, invoice ID, chargeback status, and fraud signals.

Customers using Loadum's invoicing or payment-related tools are responsible for the accuracy of invoices, tax treatment, payment terms, customer refunds, bookkeeping, accounting, tax filings, and payment processor compliance. Loadum is not a bank, payment institution, tax advisor, accountant, money transmitter, merchant of record, or financial institution unless expressly stated in a separate written agreement.

Customers may connect Loadum to third-party services such as payment processors, email providers, SMS providers, WhatsApp providers, telephony providers, calendars, CRM systems, accounting tools, form tools, website tools, analytics tools, social platforms, automation tools, and other integrations.

When a Customer connects a third-party integration, Loadum may exchange data with that integration according to the Customer's configuration, permissions, and instructions. The third-party service may process data under its own terms, privacy policy, data processing terms, security standards, and regional obligations.

Loadum is not responsible for the privacy, security, availability, compliance, pricing, outages, provider-side restrictions, data handling, or policy changes of third-party services connected by the Customer.

We may share personal information with the following categories of recipients where necessary, lawful, and appropriate:

• Service providers and subprocessors: hosting, cloud infrastructure, databases, storage, security, monitoring, analytics, support, email, SMS, telephony, payment processing, fraud prevention, backups, authentication, logging, error monitoring, product analytics, and business operations;
• Payment processors: to process subscriptions, invoices, refunds, taxes, failed payments, fraud checks, and billing disputes;
• Customer-connected integrations: when a Customer connects or authorizes third-party tools;
• Professional advisors: lawyers, accountants, auditors, tax advisors, insurers, banks, consultants, and compliance advisors;
• Legal and regulatory authorities: where required by law, subpoena, court order, regulator, law enforcement, tax authority, sanctions authority, or governmental request;
• Business transaction parties: in connection with a merger, acquisition, financing, reorganization, investment, due diligence, sale of assets, change of control, bankruptcy, or transfer of business;
• Affiliates, contractors, and personnel: where necessary to operate, support, secure, develop, administer, or improve the Service;
• Customers and account administrators: where information relates to a workspace, account, subscription, user, support matter, security issue, or Customer-controlled request.

We do not sell personal information in the traditional sense of exchanging personal information for money. However, some privacy laws define "sale", "sharing", "targeted advertising", "cross-context behavioral advertising", or similar concepts broadly enough to include certain advertising, retargeting, analytics, pixels, cookies, or audience-measurement activities.

Where applicable law requires it, we will provide opt-out choices, cookie controls, Global Privacy Control recognition where technically feasible, or other mechanisms required for sale, sharing, targeted advertising, or profiling activities.

We may create, use, disclose, and retain aggregated, anonymized, or de-identified data for analytics, security, benchmarking, product development, research, reporting, usage analysis, forecasting, and business purposes. We will not attempt to re-identify de-identified data except where permitted for security, validation, legal compliance, or de-identification testing.

Loadum is based in the United States. Personal information may be processed in the United States, the European Economic Area, the United Kingdom, Switzerland, Canada, Australia, Singapore, India, Brazil, South Africa, and other countries where Loadum, Customers, affiliates, service providers, subprocessors, or integration partners operate.

Countries receiving personal information may have data protection laws that differ from the laws of your country. Where required by applicable law, Loadum uses appropriate safeguards for international transfers, such as Standard Contractual Clauses, UK international transfer mechanisms, transfer impact assessments, adequacy decisions, data processing agreements, contractual safeguards, certification mechanisms, or other legally recognized transfer tools.

Customers are responsible for ensuring that their own cross-border transfers, remote access, international teams, outsourced staff, contractors, integrations, and end-customer data flows comply with applicable law.

We retain personal information for as long as necessary to provide the Service, maintain accounts, operate our business, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, maintain security, and support legitimate business operations.

After applicable retention periods expire, we may delete, anonymize, de-identify, aggregate, archive, or securely retain information where legally permitted or required. Backup copies may persist for a limited period before being overwritten or deleted according to backup cycles.

We use commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Security measures may include access controls, authentication controls, encryption in transit, secure hosting, monitoring, logging, backups, restricted staff access, security reviews, vulnerability management, incident response procedures, provider due diligence, and account-security features.

No system is completely secure. Customers are responsible for maintaining strong passwords, using secure devices, enabling available security features, managing users and permissions, removing former staff, training team members, monitoring account activity, exporting backups where appropriate, and preventing unauthorized internal access.

If we become aware of a security incident affecting personal information, we will investigate and take reasonable steps to contain, mitigate, remediate, and document the incident.

Where required by law or contract, we will notify affected Customers, regulators, or individuals within applicable legal timeframes. Where Loadum acts as a processor or service provider, we will notify the relevant Customer according to the DPA or applicable law, and the Customer remains responsible for any controller-side or business-side notification obligations.

Customers must notify Loadum immediately at security@ghostwhite-gaur-961313.hostingersite.com if they suspect unauthorized access, compromised credentials, account misuse, data loss, data breach, security vulnerability, or unlawful use of the Service.

Business Customers using Loadum are responsible for:

• providing privacy notices to their own customers, leads, staff, cleaners, employees, contractors, subcontractors, suppliers, and users;
• obtaining legally required consents, permissions, authorizations, and legal bases;
• ensuring lawful collection, upload, import, communication, retention, export, and deletion of Customer Content;
• handling data subject requests relating to Customer-controlled personal information;
• maintaining accurate records, consent logs, opt-out records, do-not-contact lists, suppression lists, and communication records where required;
• complying with employment, labor, workplace monitoring, worker notice, contractor classification, customer communication, direct marketing, anti-spam, tax, e-commerce, consumer, and business laws;
• entering into a DPA with Loadum where required;
• reviewing AI-generated, automated, or suggested outputs before use;
• configuring the Service lawfully for their jurisdiction, industry, customers, staff, and business operations.

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to request access, confirmation, correction, deletion, anonymization, portability, restriction, objection, withdrawal of consent, opt-out of marketing, opt-out of sale or sharing, opt-out of targeted advertising, limit the use of sensitive personal information, appeal a decision, or lodge a complaint with a data protection authority.

To exercise privacy rights relating to information controlled by Loadum, contact privacy@ghostwhite-gaur-961313.hostingersite.com. We may need to verify your identity, authority, residency, request scope, and relationship to the relevant data before responding.

If your personal information is controlled by one of our Customers, we may direct your request to that Customer or process the request according to the Customer's instructions. Loadum may not be able to directly fulfill a request for Customer Content where the Customer is the controller, business, or responsible party.

Privacy rights are not absolute. We may deny or limit requests where permitted by law, including where information is needed for security, fraud prevention, legal compliance, disputes, billing, tax, accounting, recordkeeping, freedom of expression, legal claims, or other recognized exceptions.

We may send marketing emails, product updates, promotions, onboarding content, educational content, event invitations, and sales communications where legally permitted. You may opt out of marketing emails by using the unsubscribe link in the message or contacting privacy@ghostwhite-gaur-961313.hostingersite.com.

Even if you opt out of marketing communications, we may still send transactional, security, billing, account, legal, administrative, and service-related communications.

Customers using Loadum to send marketing or automated communications to their own recipients must provide their own legally compliant opt-out mechanisms and are responsible for honoring opt-outs, unsubscribes, consent withdrawals, do-not-call preferences, and suppression-list obligations.

If you are located in the EEA, United Kingdom, or Switzerland, you may have rights under GDPR, UK GDPR, Swiss data protection law, ePrivacy rules, PECR, and related laws where applicable.

Where Loadum acts as controller, the relevant legal bases may include contract, legitimate interests, consent, legal obligation, vital interests, or public interest as described in this Privacy Policy. Where Loadum acts as processor, the Customer is responsible for establishing the controller-side legal basis and issuing required notices.

Where personal information is transferred outside the EEA, UK, or Switzerland, Loadum uses appropriate safeguards where required, including Standard Contractual Clauses, UK transfer mechanisms, transfer impact assessments, adequacy decisions, and related contractual safeguards.

You may have rights to access, rectification, erasure, restriction, objection, portability, withdrawal of consent, and complaint to a supervisory authority. For Customer Content, requests should usually be directed to the Customer that controls the relevant data.

Depending on your state of residence and whether applicable thresholds are met, privacy laws in California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon, Montana, Delaware, Iowa, Nebraska, New Hampshire, New Jersey, Tennessee, Minnesota, Maryland, and other states may provide rights regarding personal information.

These rights may include access, correction, deletion, portability, opt-out of sale, opt-out of targeted advertising, opt-out of certain profiling, limiting use of sensitive data, appeal rights, and non-discrimination for exercising privacy rights.

Where required, Loadum will provide state-specific choices or request mechanisms. The exact rights available to you depend on the law that applies, the nature of the data, our role, and whether statutory thresholds are met.

This section applies to California residents where the California Consumer Privacy Act, as amended by the California Privacy Rights Act ("CCPA/CPRA"), applies.

We may collect the following categories of personal information: identifiers; commercial information; internet or electronic network activity; approximate geolocation; professional or employment-related information; inferences; audio, electronic, or visual information where calls, demos, support interactions, or uploaded content include such information; and sensitive personal information only where provided, required, or legally permitted.

We collect and use these categories for the business and commercial purposes described in this Privacy Policy, including providing the Service, billing, support, analytics, marketing, security, fraud prevention, legal compliance, product improvement, and Customer-directed processing.

We do not knowingly sell personal information for money. Certain analytics, advertising, retargeting, or cross-context behavioral advertising activities may be considered "sharing" or "sale" under California law. Where applicable, you may opt out by using our cookie controls, Global Privacy Control where recognized, or contacting privacy@ghostwhite-gaur-961313.hostingersite.com.

California residents may have rights to know, access, correct, delete, opt out of sale or sharing, limit certain uses of sensitive personal information, use an authorized agent, and not be discriminated against for exercising privacy rights. We may verify requests and authorized agents as permitted by law.

If Canadian privacy or anti-spam law applies, we process personal information in accordance with applicable federal and provincial privacy laws, including PIPEDA and substantially similar provincial laws where applicable.

Individuals may have rights to access and correct personal information and to challenge privacy practices. Commercial electronic messages sent to recipients in Canada may require consent, sender identification, and an unsubscribe mechanism. Customers using Loadum to send commercial electronic messages into Canada are solely responsible for CASL compliance, including consent records and unsubscribe handling.

Where privacy laws in Mexico, Argentina, Colombia, Chile, Peru, Costa Rica, Ecuador, Uruguay, or other Latin American jurisdictions apply, individuals may have rights such as access, rectification, cancellation, objection, deletion, portability, consent withdrawal, information about sharing, and complaint rights depending on local law.

Customers operating in Latin America are responsible for local privacy notices, consent requirements, employee/staff notices, customer notices, electronic communications, e-commerce disclosures, retention rules, data subject request handling, cross-border transfer compliance, and local sector-specific obligations.

If Brazil's Lei Geral de Proteção de Dados (LGPD) applies, individuals may have rights to confirmation of processing, access, correction, anonymization, blocking, deletion, portability, information about sharing, information about consent consequences, withdrawal of consent, objection to unlawful processing, and review of certain automated decisions.

Where Loadum acts as operator on behalf of a Customer under the LGPD or similar framework, the Customer is responsible for controller-side obligations, legal basis, notices, rights handling, data subject communications, and instructions to Loadum. International transfers from Brazil may require legally recognized safeguards, contractual mechanisms, adequacy, consent, or other lawful transfer grounds.

Where privacy laws in African jurisdictions apply, including Nigeria, Kenya, Egypt, Morocco, Ghana, Rwanda, and other countries, individuals may have rights relating to access, correction, deletion, objection, withdrawal of consent, restriction, portability, complaint, or similar rights depending on local law.

Customers operating in African jurisdictions are responsible for local privacy notices, lawful basis, consent requirements, direct marketing rules, employee and contractor notices, customer communications, security requirements, breach notification, retention obligations, and cross-border transfer compliance.

If South Africa's Protection of Personal Information Act (POPIA) applies, individuals may have rights to access, correction, deletion, objection to processing, complaint to the Information Regulator, and other rights under applicable law.

Customers using Loadum for direct marketing, unsolicited electronic communications, customer records, staff records, cleaner records, or contractor records in South Africa are responsible for complying with POPIA, including lawful processing conditions, direct-marketing restrictions, consent where required, opt-out handling, and security safeguards.

Where privacy laws in Asia-Pacific jurisdictions apply, including Singapore, Malaysia, Thailand, Indonesia, Vietnam, the Philippines, Japan, South Korea, India, Hong Kong, Taiwan, and other jurisdictions, individuals may have rights depending on local law, and organizations may have obligations relating to consent, notice, purpose limitation, access, correction, retention, security, breach notification, localization, cross-border transfers, direct marketing, and accountability.

Customers are responsible for ensuring that their own platform configuration, customer communications, staff management, cross-border access, outsourcing, integrations, and retention practices comply with local privacy and sector-specific laws.

If Singapore's Personal Data Protection Act (PDPA) applies, organizations must comply with obligations relating to collection, use, disclosure, notification, consent, purpose limitation, access, correction, accuracy, protection, retention, transfer limitation, accountability, and breach notification where applicable.

Singapore's Do Not Call provisions may apply to certain marketing messages sent to Singapore telephone numbers. Customers using Loadum to send calls, SMS, WhatsApp messages, or similar communications to Singapore recipients are responsible for DNC screening, consent records, message content, sender identification, and opt-out handling where required.

If India's Digital Personal Data Protection framework applies, Customers may be responsible for notice, consent or other lawful grounds, purpose limitation, security safeguards, grievance handling, retention limits, cross-border transfer rules, and obligations relating to Data Principals and Data Fiduciaries.

If Japan's APPI applies, Customers may be responsible for purpose specification, proper acquisition, data security, third-party transfer rules, cross-border transfer requirements, data subject requests, and handling of sensitive personal information where applicable.

If South Korea's PIPA applies, Customers may be responsible for consent requirements, data processing notices, outsourcing disclosures, cross-border transfer requirements, security measures, retention and deletion duties, and data subject request handling.

Where privacy laws in the UAE, DIFC, ADGM, Saudi Arabia, Qatar, Bahrain, Oman, Kuwait, Jordan, Israel, Turkey, or other Middle East jurisdictions apply, rights and obligations may vary depending on the applicable framework, free zone, sector, data location, and role of the parties.

Customers operating in these jurisdictions are responsible for local privacy notices, consent requirements, cross-border transfer restrictions, data localization where applicable, breach notification, employee and contractor notices, marketing communications, and sector-specific obligations.

If Australian privacy law applies, individuals may have rights under the Privacy Act and Australian Privacy Principles, including rights relating to access, correction, transparency, security, use, disclosure, direct marketing, cross-border disclosure, and complaints where applicable.

If New Zealand privacy law applies, individuals may have rights relating to access, correction, transparency, collection, use, disclosure, storage, security, retention, unique identifiers, cross-border disclosure, and complaints where applicable.

Customers operating in Australia or New Zealand are responsible for privacy notices, direct-marketing compliance, spam laws, employee notices, customer communications, security obligations, breach notification, cross-border disclosures, and any small-business or consumer-facing obligations that apply to their own services.

Some browsers and devices allow users to send "Do Not Track" signals. Because there is no universally accepted standard for Do Not Track signals, our website may not respond to all such signals.

Where legally required and technically feasible, we may honor recognized opt-out preference signals such as Global Privacy Control for certain sale, sharing, targeted advertising, or similar activities. GPC recognition may depend on region, browser configuration, consent tool configuration, and technical compatibility.

Our website or platform may contain links to third-party websites, services, plugins, payment providers, integrations, social media pages, marketplaces, app stores, external resources, or customer-controlled pages.

We are not responsible for the privacy practices, content, security, availability, compliance, or policies of third-party services. You should review their privacy policies and terms before providing information to them or connecting them to Loadum.

We may update this Privacy Policy from time to time to reflect changes in our Service, legal requirements, technologies, subprocessors, data practices, regional requirements, or business operations.

The updated version will be posted on this page with a new effective date. If changes are material, we may provide notice by email, in-app message, website notice, account notification, or other reasonable means. Continued use of the Service after an updated Privacy Policy becomes effective means that you acknowledge the updated policy.

If you have questions, requests, complaints, concerns, or privacy-rights requests relating to this Privacy Policy or Loadum's data practices, contact us at:

If your request relates to personal information controlled by a Loadum Customer, please contact that Customer directly. Loadum may redirect or refer Customer-controlled requests to the relevant Customer where appropriate.

This Privacy Policy is written in English. If Loadum provides translations, such translations are for convenience only. In case of conflict between the English version and any translation, the English version controls unless mandatory local law requires otherwise.

End of Privacy Policy.